Terms and Conditions
These are the terms and conditions applied by NetBuyTT Ltd. Members are required to agree to and abide by the following terms and conditions:
You must be 18 years and over to join.
NetBuyTT will receive and sign for any packages that are delivered to our Miami, Florida office via:
- Domestic or Courier Services
- United States Postal Service, FedEx, UPS, DHL, or any other courier service
- Hand or personal delivery. Examples of such packages may include online, phone purchases or items ordered via catalog. We cannot ship what we don’t receive and are not liable for as such.
Our service is to ship goods that we have in fact received, to Trinidad. To find out that we have truly received your package you must obtain a valid Proof of Delivery (P.O.D.) with the recipient’s valid signature. Packages that are dropped off at our Miami warehouse must obtain a warehouse receipt.
Weight and Package Information
NetBuyTT Ltd fees are calculated based on the actual weight of items rounded up to the nearest pound(lb) for instance, a 1.3lb package will attract a 2lb rate.
Packages that are excessively bulky may require repacking at client’s cost. Contact our office for further details. In the case of C.O.D. (Cash on Delivery) items, our offices must be contacted in advance to work out an arrangement.
We reserve the right to refuse any item shipped to our Miami address damaged or opened and will notify the consignee provided the package still permits identification of the relevant consignee. We are not liable for opened or damaged packages, nor for the damage or loss of package items prior to arrival. Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.
We are not responsible for Member errors, acts or omissions, such as an incorrect declaration of the value of goods or incorrect addresses/ shipping information.
NetBuyTT Ltd will not be held responsible for packages that are not yet delivered to our Miami warehouse.
We are not responsible for Member errors, acts or omissions, such as an incorrect declaration of the value of goods or incorrect addresses/ shipping information. NetBuyTT Ltd is not liable for damages, losses, or packages that are delayed due to circumstances beyond our control. These could include but are not limited to acts of nature, terrorism, government, or public authority.
NetBuyTT Ltd is not responsible for consequential loss. Such loss may include a loss of income or business opportunity due to packages that are lost, damaged, delayed, or undelivered. NetBuyTT Ltd is not responsible for the amount of Duty, OPT and/or VAT charged by Trinidad and Tobago Customs and Excise on a shipped package
Trinidad and Tobago Customs & Excise have placed restrictions and prohibitions on shipping certain items to the islands. See the following list which includes but is not limited to items that are absolutely prohibited from being shipped via Air/ Sea freight:
- Animal skins
- Bamboo articles
- Camouflage clothing or equipment
- Illegal substances
Hazardous Materials and Dangerous Goods
Any packages or goods, which are considered by the Department of Transportation (DOT), the International Air Transportation Association (lATA), and/or the International Civil Aviation Organization (ICAO) as “restricted articles”, “hazardous material”, or “dangerous goods”, may be sent into Trinidad either via Air Freight as cargo or via Ocean shipping. Commonly-shipped items such as perfumes will automatically be sent via Ocean shipping, which can take approximately 6 weeks to arrive locally.
Customers requiring the faster option of shipping Hazardous items via Air Freight should contact us. The cost associated with this will be handled on an individually and is not based on the rates mentioned on this site. This is primarily due to the cost associated with the special handling, packaging and paperwork required to handle hazardous material or dangerous goods.
The following list includes but is not limited to items that have certain restrictions from being shipped via air/ sea freight and may need special licenses:
- Hazardous materials (HAZMAT) – to include Tear Gas, Pepper Spray, Poison, Fireworks, Corrosive Cleaning
- Solutions, Flammable Liquids or Solids such as Lighters or Matches, Pressurized Containers, or Alcohol or
- Any item with Alcohol listed as an ingredient.
- Ammunition and weapons — to include firearms, knives, and swords, Live plants and perishables, Pornographic materials, Wet cell batteries (depending on the size)
If you need more information about shipping HAZMAT items please contact us. HAZMAT packages shipped via air would need to be inspected by a US FAA inspector. An appointment would have to be made with the US FAA inspector for them to approve the item to be shipped.
Due to its flammability nature, HAZMAT items have to be placed in a special part of the airplane as a precaution. As a result this service will incur additional fees.
Customers who come in to pick up goods must pay for and pick up ALL packages in the system that’s ready for pick up thereby clearing their account and liabilities with the company.
NetBuyTT Ltd accepts all major Visa and MasterCard credit cards and Linx Debit bank cards at all of our NetBuyTT Ltd branches in Trinidad; for these transaction valid ID must be shown. We accept cash, both TT dollars and US Dollars as well. NetBuyTT Ltd does not accept any cheques as a form of payment.
NetBuyTT Ltd will temporarily suspend your account if there are any outstanding charges on your account. Your account will be reinstated upon full payment of all outstanding charges.
NetBuyTT Ltd reserves the right to terminate this agreement at any point in time. Persons may share the service however, one individual or company will be listed as the Primary account holder and a maximum of two other individuals can be listed as Authorized Contacts. The Primary Account Holder will be responsible for all charges and in the case of delivery, items will be delivered to only one address.
A commercial invoice (or any invoice), regardless of the value must accompany all non-document shipments. A delay may occur, pending receipt of proper documentation. Customer’s shipments consisting of books, CD’s, clothes, documents etc., will be cleared automatically as “Non Trade”, unless prior arrangements have been made in writing. Customs & Excise requests that a “Formal Entry” be done for “Trade” shipments that are “Dutiable”:therefore, you will receive the necessary documentation for clearance in these instances. NetBuyTT Ltd can assist in the preparation and lodging of “Formal Entries”, should you so require. Duty paid on “Non-Trade” shipments (on your behalf) is C.O.D. ONLY.
‘Non Trade’ shipments are packages imported for personal use. Trade shipments are packages imported for commercial use and/or value which exceeds the legal amount $20,000 TTD for ‘Non Trade’
Liabilities not Assumed
The responsibility of NetBuyTT Ltd begins when the packages are received at the warehouse of its agent in Miami. NetBuyTT Ltd will not be held liable for packages that are lost, delayed or damaged while in transit to the warehouse. We are not liable for delays in delivery, damages of any kind (whether direct, indirect, incidental, special, or consequential) including but not limited to loss of income, loss of interest, loss of profit, loss of business opportunity, loss of use of contents, breach of other contracts, or any loss or damage arising from the inherent nature of the goods, whether or not we had knowledge that such damage might be incurred, even if the delay is our fault in retrieving the shipment, transporting the shipment, or delivering the shipment. We will not be liable for your acts or omissions, including but not limited to incorrect declaration of goods, improper or insufficient packaging or marking or addressing of the shipment, or for acts or omissions by the consignor or consignee or anyone else with an interest in the shipment.
The customer shall be responsible for ensuring that an invoice accompanies every shipment. Failure to do so may result in delays and abandonment of shipments. Where shipments arrive without proper documentation NetBuyTT Ltd will ship the goods into Trinidad and notify the consignee in Trinidad or Tobago. NetBuyTT Ltd will provide the customers with a delivery notification and a copy of the air way bill to be presented for clearance. This will end NetBuyTT Ltd responsibility for the goods and payment will become applicable immediately. The customer may choose to have the supplier produce a duplicate invoice and have it sent to Trinidad or may present evidence of value to Customs for clearance. All necessary storage fees will be for the consignee’s account pending an invoice being produced for clearance. Also, we will not be liable if you or the consignor violates any of the terms of the agreement. We will also not be held liable for loss, damage, or delay caused by any events we cannot control, including but not limited to acts of God, “force majeure”, or the action or omissions of any governmental or public authority (including but not limited to customs or health officials), or omission by anyone outside of us. We reserve the right, without admitting liability, to refund transportation charges at our sole discretion, but are not obligated to do so.
Any package received without an invoice will only be insured for maximum of USD$100.00.
Your insurance rate does not cover the following:
- Flatbed scanners
- Microwave ovens
- Any other glass, porcelain, ceramic or concrete products.
- Any improperly or inadequately packaged items from shipper.
Shipping charges are not covered by the insurance.
Insurance rates and services are subject to change without notice.
NetBuyTT Ltd will store packages on your behalf, and at your request, for a period of up to two (2) weeks. Any package that remains unclaimed beyond two (2) weeks will be charged a storage fee of TT$25.00 per pound per day of the package.
After three months from receipt, any unclaimed packages will be discarded or be disposed of as we see fit.